Terms of Business

These Terms of Business are the standard terms which apply to all Boop! Pet Car & Sitting services and business activities. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please contact us at boop.petcare@outlook.com.

Any reference to ‘us’, ‘we’ or ‘our’ means Boop! Pet Care & Sitting.

Any reference to ‘Website’ means ‘https://boop.petcare.com’. 

Any reference to other ‘Communication Platforms’, such as email, Facebook or WhatsApp, used to book a Service from us.

Any reference to Invoice means all invoices produced by us via the https://stripe.com platform.

Any reference to ‘Service’ means a pet service detailed on our Website https://boop.petcare.com which you have booked via the Website or any bespoke service booked via any other Communication Platform.

1. Contract & Order

a. These ‘Terms of Business’, any invoices produced via Stripe and the ‘On-Boarding’ forms our Contract and Agreement with you.

b. When (but not before) you have returned the ‘On-Boarding’ form, is there a formed and a legally binding Contract between you and us, for us to provide the Services detailed on the Invoices provided via Stripe and for you to pay for the Service.

c. Each time you wish to order a new Service you must, either complete a new On-Boarding form as a new customer or confirm the details previously submitted to us are up-to-date and correct as a returning customer in writing. You must also submit a booking via our Website or via any other Communication Platforms and make payment in full.

d. No Service will be confirmed until we have met with you and your pet.

2. Price

a. The price of the Service will be the price detailed on either the invoice or via the relevant communication platform, on which we communicate with you, at the time of booking the Service.

b. All prices are:

2.b.1 In Pound Sterling (£), and

2.b.2 are exclusive of VAT unless otherwise stated.

c. We take all reasonable care to ensure that the price of the Services detailed on our website are correct and up to date.

d. We will notify you in writing with notice of 14 days of any price increase. You may cancel the service within 7 days of this notice if you are unhappy with the price increase.

3. Payment

a. You will either pay for the service via Stripe or via BACS on confirmation of the Service via the relevant Communication Platform, on which we communicate with you.

b. Whereby the service is booked on an alternative Communication Platform I.e Facebook Messenger or Email, and the service is booked with less than 14 days notice, you must pay immediately. Where the service is booked with more than 14 days notice, you will have seven days to pay.  

c. We accept the following methods of payment:

3.c.1 BACS

3.c.2 Stripe

d. If you do not pay an invoice by the due date we may:

3.d.1 Reserve the right to cancel your contract with immediate affect.

3.d.2 Terminate your account with us and ban you from future use of our services.

e. If you have promptly contacted us to dispute a payment in good faith, your services will remain confirmed and your accounts will remain with us, until the dispute has been investigated.

f. We will notify you in writing with notice of 14 days of any price increase. You may cancel the service within 7 days of this notice if you are unhappy with the price increase.

4. Our Services

a. We will provide the Service in accordance with the specification set out the Invoice or appropriate Communication Platform (as may be amended by agreement between you and us from time to time) and in the Terms of Business.

b. We will begin to provide the Service on the agreed start date and time and will continue to provide the Services until the Contract is terminated by you or us in accordance with these Terms of Business.

5. Problems with Our Service

We always use reasonable efforts to ensure that our provision of the Services is trouble-free. If, however, there is a problem with the Services we request that you inform us as soon as is reasonably possible. We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical.

6. Complaints and Feedback

We always welcome feedback from our customers and, while we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

If you wish to complain about any aspect of your dealings with us, please contact us by email, message on any appropriate Communication Platform or in writing. 

7. Your Rights to Cancel a Pet Service

a. Dog walks and pet home visits must be cancelled with at least two working days’ notice.

b. Cancellations must be made by email, phone or appropriate Communication Platform.

c. If you cancel outside the notice period detailed in this Clause 7, we have the right to charge you in full for the service.

8. Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations under the Contract where the failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

9. Other Important Terms

a. We endeavour to provide you with consistency and use the same representative for the services you order, however we may freely assign, sub-contract or otherwise transfer in whole or in part the Contract to another Boop! Pet Care & Sitting services representative.

b. If any provision of the Service Agreement or these Terms of Business is held by any Court to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

c. When using any platform that is not our Website, please refer to the platform’s own user conditions. These platforms are third-party products and services and you acknowledge and accept that any reliance upon such platforms shall be at your own risk.

d. All intellectual property belonging to Boop! Pet Care & Sitting Services (including, without limitation, any information, documentation and/or materials produced in connection with the Services) are and shall remain fully vested in us. Nothing in these Terms shall grant to you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services. 

e. We shall hold and process your data in accordance with The General Data Protection Regulation 2016/679. See our Data Policy.

f. The views and/or opinions expressed by any of our representatives (including, without limitation, any training personnel) during the provision of the Services (or otherwise) may not represent our views and/or opinions and we shall have no liability to you or any third party (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss, damage, suffering, costs and/or expenses incurred resulting from the expression of such views and/or opinions by our employees.

g. We appreciate that customers may have CCTV or smart doorbells in their homes. We request that any representatives are not recorded in bathrooms or designated bedrooms during a housesitting service.  

10. Law and Jurisdiction

These Terms of Business, the Agreement, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.

Service Agreement

This Service Agreement contains the terms which are applicable to all aspects of Boop! Pet Care and Sitting Services business activities. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please contact us.

The Agreement

Any reference to ‘us’, ‘we’ or ‘our’ means Boop! Pet Care and Sitting Services.

Any reference to ‘you’ is its natural meaning: you the customer.

Any reference to ‘Service’ means a pet service, offered by Boop! Pet Care, which is detailed on https://boop.petcare.com, Stripe Invoices from us or via communications between you and us on an appropriate Communication Platform, which you have booked a Service through.

(1) We provide pet care services to customers’ pets and we have the reasonable skill, knowledge and experience in this field.

(2) You wish to engage our services as set out in this Agreement, the Terms of Business and the ‘Service Information Order Form’ (“Form”), subject to the terms.

(3) We agree to provide the Service to you on the following terms. The Terms of Business, the Services detailed on the Invoices supplied by Stripe and an ‘On-Boarding’ form completed by you, constitutes a Contract between us and you.

General

1. To purchase any goods and/or services from us, you must be a minimum of 16 years of age.

1.2. If you are under 18 years of age you must have written permission from a parent/guardian to purchase any goods and/or services from us.

2. Under no circumstances will we tolerate threatening or abusive behaviour towards us or our representatives. Should this occur, we reserve the right to terminate any contract with immediate effect.

3. Should you or any associates, during the course of any conversation, make reference to “legal action” or say anything we might reasonably understand to imply or infer that you may intend to pursue a legal claim against us, we reserve the right to refuse communication via telephone or in-person. Any further correspondence must then be sent by email or post.

What we will do for you

1. We agree to provide our services in a reliable, caring and trustworthy manner.

2. Provide you with our full details, which can be found on our Website, including; address, business name and contacts details.

What you agree to do

3. You agree to pay the rates that are in effect at the time your pet is in our care.

4. You agree to provide at least two working days’ notice of cancellation, to avoid being charged in full.

5. You agree to provide us with all information necessary for the satisfactory performance of our services, including any dietary, nutritional or exercise requirements of the pet and any other instructions needed for the wellbeing of the animal.

6. You are responsible for supplying the necessary, safe equipment, medication, food and supplies needed for the care of your animals.

7. You agree to provide keys, or arrange for keys to be available, for the appointment. We cannot be held liable for any damage or harm as a result of us being unable to access the pet(s).

8. You agree to provide us with an emergency contact person who will be available, and can make decisions about your home, pet and property, in your absence.

9. In case of an emergency, every effort will be made by us to contact the emergency contact person. If we are unable to get hold of anyone, we will then phone the local vet for specific advice regarding your pet. Where necessary we may also contact a locksmith or the emergency services. You accept responsibility for any charges related to this.

10. You authorise us to obtain any emergency veterinary care that may be necessary during the time spent with your pet. We will make every effort to contact you prior to obtaining emergency care. You also authorise us to utilise an alternative veterinarian in the event your regular veterinarian is unavailable, doesn’t operate an out of hours service or cannot be reached. If you cannot be reached in the case of an emergency, you authorise the sitter to act on your behalf to authorise any treatment (excluding euthanasia) and assume full responsibility upon your return for payment and/or reimbursement for all veterinary services rendered.

11. You authorise us to obtain veterinary care to treat an existing or new medical condition or health issue. We will make every effort to contact you prior to obtaining care for any medical or surgical treatment. You accept responsibility for any charges related to this care. You agree to reimburse us for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, equipment, food, access or supplies.

12. You will be responsible for any medical expenses and damages resulting from an injury to persons or animals by the pet.

13. You agree to indemnify us in the event of a claim by any other person injured by the pet.

14. Upon termination of your account with us, agree not to contact any representative of our company (past or present) requesting them to provide pet care services.

Your Pet

15. We require that your pet should be up to date with all vaccinations, worm and flea treatments. If your pet has a parasitic infection your pet will be treated, in consultation with your vet, and you will be responsible for reimbursing the cost.

16. Pets must have pet insurance that covers for illness, accident or loss while you are away, or a third party is caring for your pet.

17. Unfortunately, we are unable to carry out any pet care service if your dog is a banned breed.

18. We reserve the right to terminate this contract at any time if we or any representative, in his/her sole discretion determines that the owner’s animal poses a danger to the health or safety of itself, other pets, other people, or the representative. If concerns prevent the us from caring for the pet, the owner authorises the animal to be placed in the care of another, with all charges (including but not limited to transportation, housing, tranquillising, treating, accessing, and liability) to be the responsibility of the owner.

19. We reserve the right to cancel, shorten, or offer an alternative service in extreme weather conditions at short notice. These extreme weather conditions may include, but are not limited to, excessive heat, torrential rain, thunderstorms, and snow or ice. We will make reasonable efforts to notify affected customers as soon as possible and provide alternative arrangements if feasible.

Our Liability

20. We do not accept responsibility for security of your premises, or loss, during the term of this agreement. During all assignments we will only undertake pet care, unless prearranged with you.

21. If you have given permission for your dog to be walked off lead you will not hold us, or any of our representatives, liable for damage, loss or injury if your dog runs away.

22. We are not responsible for damage caused by a pet escaping because of a faulty lead, collar or harness, or equipment that is not properly fitting.

23. We cannot be held responsible for any loss of pets if they have access to an open cat flap/window/door within their own home.

24. We shall not be held responsible for any damage to your property, or that of others, caused by your pets during the period in which they are in our care.

25. You understand that there is always a risk of injury to a dog, especially when other dogs are present. You agree not to hold Boop! Pet Care & Sitting, or their representatives, liable for any illness, injury or incident whilst in the care of Boop! Pet Care & Sitting.

26. You understand that there is always a risk of illness, injury or incident to a pet when left at home. You agree not to hold Boop! Pet Care & Sitting, or their representatives, liable for any illness, injury or incident whilst in the care of Boop! Pet Care & Sitting, and in between visits.

27. We shall not be held responsible for injury or illness to your pet if you fail to remove hazards or dangers from your home.

28. You agree that when house sitting, we may leave the pet unattended in the home for a reasonable amount of time. Dogs will not be left for more than three hours at a time.

29. You agree to notify us of any concerns within 24 hours after any appointment.

Termination

30. Termination on Notice. We may terminate this agreement for any reason on five business days’ notice to you. 

31. Termination for Material Breach. We may terminate this agreement with immediate effect by delivering notice of the termination to you, if you materially breach these terms and conditions, any of its obligations, covenants, or representations.

32. Termination for Insolvency. If either party becomes insolvent, bankrupt, or enters receivership, dissolution, or liquidation, either party may terminate this agreement with immediate effect.

33. We reserve the right to terminate your account if: